We value your satisfaction and are committed to providing high-quality products. In the rare event that you experience an issue with your boat, we’ve created a simple and efficient process to handle warranty claims. Below is a detailed guide to help you understand the process and the information we need from you.
Step 1: Review the Warranty Terms
Before submitting a warranty claim, please review our warranty terms and conditions to ensure your issue qualifies for coverage. The warranty typically covers manufacturing defects under normal usage, but it does not apply to damage caused by accidents, misuse, or improper maintenance.
Step 2: Gather Required Information
To ensure your claim is processed quickly, please gather the following information:
Proof of Purchase – A copy of your original invoice or receipt.
Boat Identification – The Hull Identification Number (HIN) and model year. This is crucial for identifying your boat and verifying warranty eligibility.
The Hull Identification Number (HIN) can typically be found on the transom (the rear of the boat) or in the boat's owner manual.
Detailed Description of the Issue – Clearly explain the problem you’re encountering, and provide photos or videos if possible. This helps our support team assess the issue more effectively.
Include close-up images of the defect, any visible damage, or parts that are malfunctioning. The more detail you provide, the faster we can assist you.
Step 3: Submit Your Claim
Once you’ve gathered the necessary information, complete the warranty claim form on our website. Please ensure all fields are filled out accurately, as this will speed up the process. You’ll be prompted to upload your supporting documents (such as the proof of purchase and photos of the defect).
Step 4: Review and Approval
Once your claim is submitted, our team will review the information and reach out to you within [insert time frame] to confirm if your claim is eligible. If further information or clarification is needed, we will contact you.
Step 5: Resolution
If your claim is approved, we will work with you to resolve the issue. This may include repairing or replacing defective parts, or in some cases, replacing the boat if necessary. You will receive instructions on how to return or service your boat. All repair costs under warranty are typically covered, but you may be responsible for shipping or handling fees.
